Returns & Refunds

Returns & Refunds


Returned products must:

1. be in its original condition, including tags and labels attached to the umbrella.

2. contact us for returning products within 14 days from the day you receive the shipment.


Directly Refunds


Here at boy, you can request a refund before the product has been shipped and we will by no doubt refund it to the same form of payment used for purchase.


Returns & Refunds


If products are shipped or in any reason (exclude production defect) you are not satisfied with it, you need to return it back to us for a refund. See above for the request of returned products.

Please noted that there will be no refund for the shipping cost and you are responsible for return shipping fees and handling charges.


Once we have received the returned product, the condition of the product will be reviewed to ensure that it satisfies our return policy and if it does, it will be approved for a refund.

You can expect a refund in the same form of payment originally used for purchase within 14 business days of our receiving your return.


If the product shows any production defect, kindly check our warranty service and contact us.